Frequently Asked Questions
Everything you need to know about shopping with Skinnydip London.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link so you can follow your parcel's journey right to your door.
What is your return policy?
We offer a 30-day return period for most items. Products must be returned in their original packaging and unused condition. Please note that for hygiene reasons, earrings and face coverings cannot be returned.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your phone cases protective?
Absolutely. Our cases are designed to be both stylish and durable, featuring shock-absorbent materials and raised edges to help protect your screen and camera from drops.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.
Can I change or cancel my order after it's been placed?
We move fast to get your order to you, so we are usually unable to make changes once it's processed. However, you can return any unwanted items for a refund once they arrive.